My Cart

Close

FAQ

We will be happy to change the shipping address for you order! Please email our Customer Care team using the form below with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic US address to an International address, or from an International address to a domestic US address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.

Yes! Please email our Customer Care team by clicking HERE with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!

Unfortunately, no. Once an order is placed, you are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!

We’re so sorry for the mix up with your order! Please email our Customer Care team using the form below with your order number, pictures of the order packing slip, and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery. We’ll get YOUR order sent out asap!

Oh no! Please email our Customer Care team by using the form below within 7 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip. We will get back to you asap! **Discontinued items will be issued store credit for the amount paid.

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

While some things last forever, our discount codes do not. All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly! Please keep in mind that discount codes cannot be combined with any other offers that may be live on our site at the time that your order is placed. 

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime! If you do not receive your order in a couple days, please email our Customer Care team, within 7 days of the last tracking update, with your order number and tracking information so  that we may assist you further!

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address. Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

We're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 10 to 21 full business days to be delivered. Business days do not include weekends, or holidays.

In the meantime here are some things that might help you locate your package:

If tracking indicates that your package is in your destination country, please use your local courier's online tracking, as it may have more accurate tracking information. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.

If tracking indicates that your package is still in the US, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

Whatever the case may be, we recommend full communication with your customs office as this is the most likely place for packages to go missing.

If you have waited the full 21 business days and still have not received your order, please contact our Customer Care team below with your order number! Please note, we are unable to assist you further with your order until after the 21st business day.

Yes! We do deliver to PO boxes. 

Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!

All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.

For all international orders:

These fees are not included in your Beautyornothing order and/or shipping total. Beautyornothing assumes no responsibility for duties incurred on discounted, promotional or give away items. All fees must be paid by the parcel recipient. By placing an order, you authorize Beautyornothing to import your product on your behalf and agree to Beautyornothing delegating the import of your products to a third party.

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to USPS and DHL, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by USPS and returned to our HQ.

Please note, Beutyornothing is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.

Please allow our full shipping times to pass before reaching out to our Customer Care team!

For domestic orders, shipping may take up to 5 business days. For international orders, shipping may take up to 21 business days.

If your order is traveling beyond these time frames, please email our Customer Care team by clicking below with your order number and tracking information so that we may assist you further!

For returned orders, please note that we will issue a full refund for your order once it is received at our HQ and confirmed to be undeliverable. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience!  

Unfortunately, we do not offer returns at this time. Once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final. Beautyornothing reserves the right to refuse any returns at any time.

If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team by clicking below.

If we issue a refund to you due to shipping delays or other issues with shipping and delivery, we will refund you via the original manner in which you paid for the relevant order.  Unfortunately, we cannot direct refunds to different accounts or payment methods.

Yes we are! We love our fur babies 

Customer Support